Return Policy

At Ongo Vettech, we stand behind the quality of our products and offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase of an Ongo Semen Analyzer, you may return it within 30 days of receipt for a full refund.

To be eligible for a return, the device must be in its original condition, including all accessories and packaging materials. The device must not have been damaged or exposed to any biological samples.

To initiate a return, please follow these steps:

1. Contact our support team at support@ongovettech.com within 30 days of receiving your order. Provide your order number and the reason for the return.
2. Our support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
3. Pack the device securely, including all accessories and materials.
4. Include a copy of your original invoice or order confirmation, along with the RMA number.
5. Ship the package to the address provided by our support team. We recommend using a trackable shipping method.

Upon receiving your returned device, our team will inspect it to ensure it meets the return criteria. If the return is approved, we will process your refund within 5-7 business days. The refund will be credited to the original payment method used for the purchase.

Please note that shipping charges for returned items are the responsibility of the customer, unless the return is due to an error on our part.

If you have any questions about our return policy or need assistance with a return, please contact our support team at support@ongovettech.com. We are here to help ensure your satisfaction with our products.