Contact Information for Customer Support

At Ongo Vettech Kft., we are committed to providing our customers with exceptional support for the Ongo Vision microscope. Our dedicated Customer Support team is available to assist you with any questions, concerns, or technical issues you may encounter while using the device. This article provides detailed information on how to contact our Customer Support team and what to expect when seeking assistance.

Email Support

The primary method of contacting our Customer Support team is via email. You can reach us at support@ongovettech.com. When sending an email, please include the following information to help us assist you more efficiently:

1. Your name and contact information
2. The serial number of your Ongo Vision microscope
3. A detailed description of the issue or question you have
4. Any relevant images, videos, or log files that may help illustrate the problem

Our Customer Support team will acknowledge receipt of your email within 24 hours and will strive to provide a detailed response or solution within 1-2 business days, depending on the complexity of the issue.

Phone Support

Currently, we do not offer phone support for the Ongo Vision microscope. However, if you require immediate assistance or prefer to discuss your issue verbally, please send an email to support@ongovettech.com with your contact information and a brief description of your concern. A member of our Customer Support team will contact you to schedule a phone call at a mutually convenient time.

Online Resources

Before contacting Customer Support, we encourage you to explore the various online resources available on our website, including:

1. User Manual: A comprehensive guide to setting up, using, and maintaining your Ongo Vision microscope.
2. Knowledge Base: A collection of articles and tutorials addressing common questions, issues, and best practices related to the Ongo Vision microscope.
3. Frequently Asked Questions (FAQ): A list of the most common questions and their answers to help you quickly find solutions to your concerns.

If you cannot find the information you need in these resources, please don't hesitate to reach out to our Customer Support team for further assistance.

Product Warranty and Returns

For information on the Ongo Vision microscope's warranty, please refer to the Warranty Information article. If you believe your device is eligible for a warranty claim or if you wish to return your device, please contact our Customer Support team at support@ongovettech.com for guidance on the warranty claim or return process.

Feedback and Suggestions

We value your feedback and suggestions for improving the Ongo Vision microscope and our customer support experience. If you have any ideas or comments, please share them with us by emailing support@ongovettech.com. Your input helps us continuously enhance our products and services to better meet your needs.

At Ongo Vettech, we are dedicated to ensuring your satisfaction with the Ongo Vision microscope. Our Customer Support team is here to help you every step of the way, so please don't hesitate to contact us whenever you need assistance.